LandInvestors.com Forums **Ask A Question** First BBB Complaint

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    John
    Participant
    Post count: 2

    After 2 years of doing land deals, my son and I have had our first BBB complaint. We have been threatened a few times with that but finally had someone do it. Any one know whether this should be of concern or just let this one go as someone who does not understand how life works? His desired settlement was that we be put out of business (not happening since this works). His big issue is that he paid way too much for his property and wants that amount back.

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  • Kevin Farrell
    Moderator
    Post count: 1576
    ProAdvanced

    John – This is only an issue for you if you are a member of BBB. I am not a member of that faulty organization for reasons that I will not go into here. I have had complaints lodged against my company a couple of times. I get called or emailed by the BBB to “resolve” the issue. I completely ignore these requests.

    Even though I am not a member of the BBB, you can look up my company and it has an “A” rating. There is also a message there for me to join the BBB so that I can resolve the complaints. Why would I do that if I can still have an “A” rating? My guess is that the BBB can not adversely rate a company that is not a BBB member.

    Ignore them and if you are a member of the BBB, think about quitting.

    As far as your seller is concerned you are not required to do anything for him. What is his definition of “too much”? The price is whatever the buyer and the seller agree on. This is probably a case of buyer’s remorse and he wants to blame someone for his mistake.

    Kevin Farrell - Moderator
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    Laurie Phillips
    Participant
    Post count: 72
    Pro

    Hi John,

    I had someone that received a mailer actually go online, pretend to be me and register my business with the BBB, presumably so they could then register a complaint and cause the problems Kevin refers to above. It wasn’t anyone I ever did business with. Fortunately, the BBB called me to verify the information the person gave. The email and phone number they input are not public – they only appear on my offer letters, so I knew what had happened. I told the BBB that I’d never registered my company, that it was fraudulent, and that the information given was not correct. They said thank you and that was the end of it. I guess they don’t care about the legitimacy of the complaints but they do take pride in making sure they have the right data about the company people are complaining about.

    You’ll find plenty of examples in the forums where investors have been threatened legally, reported to the Attorney General, the sheriff, and their local gang. Unless you get served with a summons, ignore it. People that feel insulted by low offers sometimes do irrational things, but the cause isn’t what you’re doing. Like you said, they probably bought wrong.

    Stay with it,
    Laurie

    John
    Participant
    Post count: 2

    Kevin & Laurie – Thanks for the input. After noting that you had an account set up, I went to their site and saw it was done for us as well on the day the complaint came in. No phone call, but sent an email to them to remove it. What was even funnier was that the guy set it up so I was the one making the complaint. I have had both the written and verbal threats but this was the first time anyone followed through on it. Crazy how angry people can get over this stuff. But we get enough thank yous and God bless to make us want to keep doing this.

    John

    Kevin Farrell
    Moderator
    Post count: 1576
    ProAdvanced

    Laurie – Thanks for your BBB story. Someone must be way off their meds to pose as you and set up a BBB account. Wow!

    We should do a whole special forum section on BBB!

    Kevin Farrell - Moderator
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    Schedule a 30 minute call - https://calendly.com/kevin-629

    Laurie Phillips
    Participant
    Post count: 72
    Pro

    John, that’s hysterical!

    Kevin, I agree, and having a BBB discussion is like a public service announcement. Too many new investors are anxious to demonstrate their trustworthiness and make the BBBig mistake and join them.

    Christian
    Participant
    Post count: 80
    Pro

    BBB isn’t important. I think it’s more important to have good Google reviews. Ask the people you do business with if they will write you an honest review. If you have good customer service and treated the person right, they will drop you something positive.

    Your Google reviews will often be the first thing someone sees when they search you.

    Jill DeWit
    Participant
    Post count: 450
    ProAdvancedStaffPrincipal

    Great conversation all!

    Even WE almost fell for/joined the BBB accidentally.

    Stay the course, always do the right thing, and you will be just fine. Solid testimonials on your website are a good way of showing what you are all about.

    Have a good one,

    Jill

    Luke Smith
    Moderator
    Post count: 1278
    ProAdvanced

    Guys I got run over on the BBB. I got a bunch of crazy ones on there. I started having fun with them in the replies.

    I was downright depressed for a bit there. Getting all these complaints there and on social media. I tried to hire a specialist to go to bat for me on them and just had that problem off. Pay my way into a better rating all over the place. While trying to find someone to hire for that I came across some info on the BBB. The rating is nothing to do with what they say in the complaint. Its immaterial. Its all about how fast you communicate back on the complaint. It doesn’t matter what you say, Just get back to them.
    I could care less what the complainer says. I started using it as a platform to pitch my land and my service.
    You want to complain i’ll just give you the hard sell reply.
    I even make Tik Tok videos of my replies to complaints. Got lots of hearts on them too! I’m not hiding them this is a real business. Go check out health insurance or an escrow company list and list of bad stuff there. It goes with the territory.
    You have a problem please write it out in a letter and mail it to my office address on the website made out to Compliance Department they will take care if it. (Some day if I ever hire one.)

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